Terms of use
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General Conditions
These General Conditions govern the relationship between E. Furest, SL (CIF B-08691867), located at Avda Pau Casals nº3, Barcelona, 08021, Spain, and Users who register or purchase products through the E. Furest, SA online store (http://www.furest.com, hereinafter, the "Store"). For any questions, please contact us at ventas@furest.com.
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1. General Information
• Object:
Establish the conditions of use of the Store and the acquisition of products by Users.
• Scope of Application:
They apply to all Users who register and/or make purchases in the Store.
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2. User Obligations
2.1. Use of the Store and Purchase of Products
The User agrees to:
• Use the Store and its services diligently and in accordance with the law, morality and public order.
• Refrain from using the Store in a manner that impedes or damages its normal operation, or that may harm the rights of E. Furest, SA, its suppliers or third parties.
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3. Products and Prices
3.1. Product Offering
• E. Furest, SL reserves the right to decide the products offered in the Store.
• We may add new products or stop offering others at any time without prior notice.
3.2. Description and Prices
• Products will be displayed as accurately as possible based on available web technology.
• Features and prices are displayed in Euros, including VAT, unless otherwise indicated.
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4. Procedure and Method of Payment
4.1. Order Confirmation
• Within a maximum of 24 hours, the User will be sent an email confirming the purchase, with a reference code, product details, price, shipping costs, and payment options.
4.2. Payment Method
• The User must make payment through the systems detailed in the Store.
4.3. Contract File
• E. Furest, SL will archive the electronic contract documents and send a copy to the User. The contract is formalized in Spanish.
4.4. Billing
• The order confirmation is only proof of purchase. The corresponding invoice will be sent along with the product.
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5. Right of Withdrawal
5.1. Exercise of the Right of Withdrawal
• The User has the right to withdraw from the contract within 14 calendar days without having to justify the decision.
• This period will expire 14 days after the User or a third party (other than the carrier) acquires possession of the goods.
• To exercise this right, the User must unequivocally notify:
• Address: Avenida Pau Casals nº3, Barcelona, CP 08021
• Telephone: +34 932 010 777
• Email: ventas@furest.com
• The withdrawal form template can be used (not mandatory).
Consequences of Withdrawal:
• All payments will be refunded, including delivery charges (except for additional charges for different shipping methods).
• Refunds will be issued within a maximum of 14 calendar days, using the same payment method, unless otherwise agreed.
• E. Furest, SL may withhold the refund until it receives the goods or proof of their return.
• The cost of the return will be borne by the User, who will only be responsible for any decrease in the value of the goods due to improper use.
5.2. Conditions and Model of Withdrawal Form
• Without electronic option:
The User must notify the withdrawal by letter, fax, or email using the contact information provided.
• With electronic option:
The withdrawal may be sent through the website or by email to ventas@furest.com, and its receipt will be confirmed by a durable medium (e.g., email).
• Example of withdrawal form:
– I hereby inform you that I am withdrawing from the sales contract for the following product/order: [insert product and date].
– Consumer name:
- Home:
- Signature:
• Exceptions:
The right of withdrawal will not apply to:
• Goods made to the consumer's specifications or personalized.
• Goods that are likely to deteriorate or expire quickly.
• Goods sealed for health or hygiene reasons, once unsealed.
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6. Customer Service
• For incidents, complaints, or the exercise of rights, the User can contact us by email at: ventas@furest.com.
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7. Home Delivery Service
7.1. Territorial Scope
• Sales through the Store are carried out exclusively within the European Union. Therefore, home delivery is limited to this area.
• The products will be sent to the address indicated by the User, within a maximum period of 30 days, in accordance with the law.
7.2. Delivery Conditions
• Delivery is carried out in collaboration with renowned logistics operators.
• No shipments will be made to PO Boxes, hotels, or other non-permanent addresses.
7.3. Shipping Cost
• Shipping costs are not included in the price of the products and will be notified to the User at the time of purchase.
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8. Intellectual and Industrial Property
8.1. Recognition of Rights
• The User acknowledges that all elements of the Store (products, information, materials, brands, structure, presentation of content, and software) are protected by the intellectual and industrial property rights of E. Furest, SL or third parties.
8.2. Restricted Use
• Unless expressly authorized, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, or make such elements available to the public.
• Materials may only be used for personal purposes, without commercial exploitation.
8.3. Prohibition of Manipulation
• The User agrees not to circumvent or manipulate the technical security devices implemented in the Store.
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9. Applicable Law and Jurisdiction
• These General Conditions are governed by Spanish law.
• Any dispute will be subject to the jurisdiction of the courts and tribunals of the city of Barcelona, and the User waives any other jurisdiction that may apply, except as provided by law.
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